Refund policy

Refunds/Exchanges

Due to the nature of our skincare products, all sales are considered final for hygiene and safety reasons. We are unable to accept returns or exchanges. If your order arrives damaged or is incorrect, please contact us at info@mossandsilkskincare.com within 7 days of delivery, and we will work with you to make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

You can always contact us for any return question at info@mossandsilkskincare.com.